Mar 312014

Keeping You Informed….

 For those of our dealers utilizing Uplink products we want to make you aware of a situation that was recently brought to our attention.

 Uplink has released the CDMA30, Sprint/Verizon, version of their cellular communicator based on the 2530 GSM unit. Since it is a CDMA unit it is not subject to the Sunset situation that the 2G GSM units are facing. It, like the unit it was modeled after, is a low cost unit with the same pricing plan as its GSM counterpart.

 The situation we were made aware of deals with the remote features of the unit. Should you install one of these units and plan on activating the remote arm/disarm feature be aware that currently there is no documentation available instructing how this is accomplished.

 What we have found is, as with the 2530 unit, you must purchase the Uplink Pulse Board in order to have the necessary inputs/outputs. The Uplink 2530-2550 Remote paperwork can be downloaded from our Dealer Installation Manual page. This documentation will guide you through installing the pulse-board and interconnecting the control and cell unit.


If you have any questions you can call Uplink at 1-888-987-5465 or the CSI Tech Department.

Thank you all for your continued business it truly is appreciated!




Jan 072014

Good afternoon valued customers,

On Friday 1-3-14 we attempted to run a special report for our accounting department. While the report was suppose to be limited to one company, unfortunately multiple companies received numerous emails regarding their customers. We will attempt to avoid any similar occurrence and we sincerely apologize for any inconvenience this may have caused.

Thank You for your continued business we truly appreciate it.


Jan 032014

CDMA Available for Security Systems

As most of you know there are two predominant technologies governing the cellular world in the United States. GSM which runs AT&T, T-Mobile, Corr Wireless and the large majority of the other cellular companies throughout the country. The other is CDMA which is the technology in Verizon and Sprint phones.

To this point the most cost effective cellular device for alarm transmission has been GSM. Recently Uplink released the CDMA30 and CDMA50 which are the CDMA cousins to the 4530 (primary unit only) and the 4550 (primary or backup with its own power supply and battery backup) GSM units. The equipment costs for these units are about the same as the 45xx versions and the monthly service is the same also. This hopefully will allow cell units to be installed in areas where there is limited GSM service.

But be aware that these units are initially programmed for Sprint service and not for Verizon. Even though they are designed to roam to Verizon when there is insufficient Sprint coverage that may not always be the case. Be sure to check the available cellular service before you mount, wire and leave one of these units. If you have any questions please don’t hesitate to contact someone in our technical department.

Thank you for your business!!

It truly is appreciated!!

Dec 272013

Cellular Equipment – Not Using It? Take It Offline…

As new technology is embraced and grows in usage we begin to discover problems with our procedures that have to be adjusted. One of these adjustments is attached to the growing usage of cellular alarm equipment.

In times past all that was necessary to cancel a cell unit was a phone call to operations to give the order. But problems with that procedure quickly came to the surface and we realized we had to have a paper trail in order to protect us and to protect you, our dealers. Just as you complete, sign and send in an offline form for an account, don’t forget to fill out sign and send in a cellular offline form so we know to discontinue service on active cellular units.

The same rule applies for those occasions where you may have one type of cell service and you activate a unit of a different type to replace the original. As an example…you want to replace an Uplink unit with a Telguard unit. Not only do you need to activate the new unit, you need to send in a Cellular Offline form to deactivate the original unit so that you aren’t paying for two units. Since these types of services require us to pay the manufacturer there is very little that can be done in the way of credit extended days, weeks, or months later when the problem is discovered.

The Cellular Offline Form can be downloaded at.

· ,

·         Alarm Dealer Login,

·         Under “Dealer Resources” click on Dealer Forms and Documents and

·         download “cellular service offline form”

If you have any questions please don’t hesitate to contact us. Thank you for your continued business…it is truly appreciated!

Dec 262013

To Our Valued Dealers,

            As many of you are already aware of, we have designated Line 81 for Uplink units. This is more than simply a line designator. It is a different receiver configured for IP communication between Uplink and Central Station only utilizing dial up traffic in the event of internet failure.

            Due to the nature of this equipment we cannot allow dial-up of any type to be the primary communication format. It is for this reason the account numbers are issued on a per account basis not in blocks. If for some reason after being issued an account number you do not install the Uplink as intended please do not use this account number for a system utilizing some other transmission method.

            If you have already assigned a Line 81 account to a system other than an Uplink please contact John or Darrell in our Tech Department. Thank you for continuing to be a valued CSI customer, it is truly appreciated.

Feb 202013

Times are changing so rapidly it is often hard to keep up. One problem that the industry faces is the disappearance of POTS telephone service. As customers cut their traditional telephone service loose many of the technologies they select to replace it are not compatible with digital communicators found on existing security panels.

One of the main replacements for POTS being utilized with success is the cellular alarm transceiver or cell unit. But even this solution has its own potential pitfalls. Let’s consider a few…


GSM, a technology, not a Brand…

In our cellular world there are two predominant technologies utilized for this medium, CDMA (Verizon, Sprint) and GSM (AT&T, T-mobile). The majority of units purchased for alarms are GSM units regardless if they are branded as Uplink, Telguard, Alarm-net, or Connect-24. There are a few specialty units configured for CDMA transmission but they are typically much higher in cost than their GSM counterparts. But Uplink, Telguard, Alarm-net, or Connect-24 are brands and it is the brand not the technology we need to know in order to properly register your unit. Each manufacturer has its own online portal and informational requirements. Please be sure you know the unit’s manufacturer and serial number when you call for activation.


It’s just like a cell phone. Check for signal strength before you install it…

Sitting in CEU Classes it is easy to imagine simply walking in hanging a unit on any wall, in any house, anywhere and it working. But everyone who owns a cell phone knows how finicky this technology can be. Most cell units have ways to check for cell signal before installation and most of them recommend a minimum signal strength. Ignoring these requirements can cause failed signals, run-away signals, and/or excessive installation time or repeated warranty service calls trying to fix a problem that may be fixable by simply relocating the unit. Or worse case you may discover that it is not fixable at all.


Pay only for the service on the unit you are using…

Keep in mind the manufacture of the GSM units charge for their service so just because you down-power or remove a cell unit from service doesn’t automatically stop you from getting charged for the service. If you discontinue service on a cell unit, or if you change from one manufacturer to another, we recommend you send in a cancellation form to assure you don’t continue to be charged for an inactive unit. Due to the charges that we are required to pay we cannot issue credits for units not cancelled in writing. The cancellation form can be found, and downloaded, on the Dealer Forms page of the Dealer Log In page.


You know what happens when you assume…TEST

Cellular units behave just like POTS lines to your alarm control…somewhat. Just because some GSM units will clear your alarm panel is not always a guarantee that those same signals sent are making it to the account number where you are expecting them. We recommend you test all of your zones, especially on an account you may not have originally programmed. Then make sure you confirm what signals arrived to your account. Make this task quicker and easier by utilizing Sims-Web or Sims-Pocket.


Questions or comments? Feel free to contact us

Jan 052013

DSC – C24 Interactive Class

Get a head start on your 2013 CEU’s.

Communications Product Knowledge – NTS# 10-2998 for .02 CEU’s

Thursday January 24, 2013 at the CSI classroom  from 9 am to 11 am Birmingham, AL 35215.


For more information please contact:

Laura Bailey at or (800) 272-4314.

Jul 102012

CSI News and Events

Central Station Inc. recently added the new addition of SIMS Web Pocket Edition. This application allows the end user access to Central Station, Inc. SIMS iServer by smart phone or tablet.  This includes iPhone, Android, Black-berry, iPad, iPad Mini, and Android Tablet without contacting the alarm monitoring station. Just a small initial fee from your App provider and your ready to go.

Some Standard Features of SIMS Web Pocket Edition

  • Access is controlled using the standard operation maintenance screen in SIMS.
  • Dealers can access all of their accounts with just one login. (just for their accounts only)
  • Technicians can communicate with clients at the tap of a button.
  • Installation personnel can use the App to enter zones and contacts during installation
  • Dealer technicians can modify premise name, physical address, mailing address, email address, zone list and contact information.
  • Complete audit trail of activity performed by users written into SIMS III history as well as detailed logs.


For More information please contact:

John Seay at

Darrell Talley at